Feedback & Complaints

We aim to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

Speak to whomever you feel most comfortable – your GP or our reception staff – who will be happy to help. If you wish you can write to the practice at Harrogate Road Surgery (for the attention of Patient Liaison Officer). In the majority of cases, concerns can be resolved quite easily.

If you wish to pass on feedback or wish to complain, you can write a letter to us or email us on [email protected]

However if you do not wish to complain to the practice, you can contact West Yorkshire ICB for complaints about primary care services (GPs, dentists, opticians or pharmacists).

To contact West Yorkshire ICB:

  • email: [email protected]
  • phone: 01924 552150
  • writing: West Yorkshire Integrated Care Board Complaints Team, White Rose House West Parade, Wakefield WF1 1LT

For more detailed information, visit¬†West Yorkshire ICB’s website.

 

Other useful contacts

Patient Advice and Liaison Services (PALS) West Yorkshire. Tel: 0800 052 5270