If you take medication on a long-term basis, you can ask for a repeat prescription by dropping your request in to the surgery, sending it by post or by fax or requesting it online.
Please ask at reception for information and your registration details to be able to request prescriptions using SystmOnline.
Non-urgent advice: Please note
For safety reasons, we do not accept prescription requests by telephone.
You can choose to collect your prescription from the surgery in 2 working days. We can send it to you if you have enclosed a stamped addressed envelope. You can also arrange for a pharmacy of your choice to collect/deliver your prescription/medication.
From the 1st June 2018 you will be required to order your repeat medication directly from your GP surgery.
From the start of the new system, community pharmacies, online pharmacies and other dispensing contractors (which include appliance contractors) will no longer be able to order repeat prescriptions on your behalf. Repeat prescription orders will need to be made by you, a relative or carer directly from your GP surgery. Repeat prescriptions can be ordered in the following ways:
- Online/App ordering – Recommended (ask in your GP surgery today)
- In person at the surgery (using the tear off slip on the right hand side of the previous prescription)
- Via letter / post (using the tear off slip on the right hand side of the previous prescription)
- Via email by emailing [email protected]
Patients are encouraged to sign up for online ordering
To sign up you are required to produce photographic identification such as your passport; driving license or a bus pass and proof of address such as utility bill or bank statement to the GP surgery. You will then be issued a personalised online log in and a password which should only be used by you to access your repeat orders. (If you require a family member or carer’s assistance when ordering please highlight this to the surgery staff when registering). This is a very straight forward process and will allow you to access your repeat orders at a time convenient to you, 24 hours a day.
By encouraging all patients that have the ability to order their own repeat prescriptions it will offer you, as the patient, full control over which prescription items are issued each month. Please ensure you only order what you require to avoid over ordering and stockpiling your prescription medicines.
Please allow time for your repeat prescription to be processed
Your GP surgery will require at least 2-3 working days to issue your repeat prescription. Your pharmacy or appliance contractor will then need a further 1 -2 working days to dispense your repeat medication as they may need to order in any items that they do not have in stock.
We would recommend ordering your repeat medications 7 days before your previous supply is due to run out
Please note that the collection, dispensing and delivery of your prescription from community pharmacies, online pharmacies and appliance contractors will remain the same, it is only the ordering process that will change. If you have a nominated Pharmacy your prescription will still go directly there, if you do not have a nominated pharmacy your prescriptions will be available to collect from the surgery as normal.
If you or someone you know requires assistance when ordering repeat prescriptions, then please enquire in your GP surgery today. These patients will receive support to access help.
If you need any further information or have concerns regarding these changes, there are leaflets available in the GP surgery giving more information, or you can speak with a member of staff at the surgery who will be happy to help.
Many thanks for your understanding
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Electronic Prescription Service
We are offer a service that can save you a lot of time. When we issue a prescription for you (acute or a repeat prescription), we can send it electronically to a pharmacy of your choice.
You just need to let us know what pharmacy you want to use (nominate a Pharmacy).
Please talk to reception or to your doctor about this if you need more information or if you want to nominate a pharmacy