Heidi Health
We use a data processor Heidi Health, an AI-powered medical scribe, to enhance the quality and efficiency of consultations. Heidi Health transcribes patient interactions in real-time and uses this to generate clinical notes, fill out documents, dictate letters for GPs to review, and other administrative tasks, ensuring accuracy and up-to-date information. You will be asked for consent before using Heidi AI in a consultation, and you can withdraw consent at any time. Heidi Health will help us improve accuracy in medical records, increase efficiency by automating the transcription process, and enhance patient care by allowing GPs and staff to focus more on interactions rather than note-taking.
Heidi Health adheres to stringent NHS standards, including the DSPT and DTAC, ensuring that personal information is handled securely and confidentially. Transcriptions and summaries are deleted once saved to patient records and are kept for no longer than one day. For more information, please see the Heidi Health website.